Orders & Shipping

At Crafted Beauty, we carefully package and ship every order to ensure your skincare arrives safely and securely. Please review the following information regarding shipping, order processing, package protection, and returns.

1. Shipping Costs

We offer free domestic shipping on orders over $100.

Domestic orders under $100 ship for a flat rate of $10.

At this time, we do not offer international shipping.

2. Order Processing & Shipping Times

Orders are processed within:

• Monday–Thursday: Within 24 hours

• Friday–Sunday: Within 72 hours

Orders are shipped within the United States via USPS or FedEx and typically arrive within 1–4 business days after the carrier receives and scans your package.

Please note that shipping times are estimates and may vary based on carrier delays, weather, holidays, or other circumstances outside of Crafted Beauty's control.

If you have questions about a current or future order, please contact us at info@craftedbeauty.com.

3. Package Protection

Route Package Protection is available at checkout for all online orders. Route provides coverage and assistance for eligible issues including lost, stolen, or damaged packages.

If you purchase Route Package Protection and experience an eligible shipping issue, please file a claim directly with Route at claims.route.com.

Crafted Beauty is not responsible for packages that are lost, stolen, or damaged after leaving our facility when Route Package Protection has been declined.

Signature Required for Orders Over $500

To help protect high-value purchases, orders over $500 that are placed without Route Package Protection will require a signature upon delivery.

By declining Route Package Protection on an order over $500, you acknowledge that a signature will be required to complete delivery. Please ensure that someone is available to receive and sign for your package.

4. Order Tracking

A tracking number will be emailed to you once your order has been scanned by USPS or FedEx.

Please allow some time for the carrier's tracking information to update after your package has been picked up.

5. Returns

Due to the nature of the skincare and beauty products we sell, all sales are final and we do not accept returns.

Please carefully review your order before completing your purchase.

6. Broken or Damaged Items

If your order arrives broken or damaged, please contact us at info@craftedbeauty.com within 15 days of receipt.

Please include clear photos of the damaged product and packaging with your email. Our team will review the issue and assist with an exchange or reimbursement, as applicable.

If you purchased Route Package Protection, please also file a claim directly with Route for eligible shipping-related damage.

7. ALLE Points

Qualifying skincare purchases may be eligible for ALLĒ points.

Please contact the clinic for assistance with receiving ALLĒ points for eligible purchases.